JC – QUESTIONS AND ANSWERS

Advokatfirman Carler receives many questions regarding the bankruptcy of JC Sverige AB. We have compiled the most common questions and answers below. The quickest way to get an answer to your question is to check whether your question is answered below before contacting us.

We will update this information continuously with additional questions and answers.

Do you still accept gift cards or vouchers?
Answer: No, gift cards and vouchers can no longer be used in JC’s stores.
You may submit a claim to the bankruptcy estate to recover your money. The claim will be treated as an unsecured claim according to law. The chance of recovering part of an unsecured claim is often very limited. Email your claims to [email protected] together with a copy of the voucher or receipt for the purchased gift card. Also include your name and full address in the email.
The Swedish Consumer Agency also has certain information about gift cards and vouchers in bankruptcy for consumers here.

What applies during the bankruptcy sale?
Answer: During the bankruptcy sale, we do not offer a right of withdrawal, exchange rights, or any warranty. We also do not offer clothing alterations.

Which stores are open?
Answer: The open stores and their opening hours are listed at https://www.carler.se/jc-butiker-oppettider/. Please note that stores may close with very short or no notice. Stores not listed closed before the bankruptcy and are therefore not open.

What discount applies during the bankruptcy sale?
Answer: During the bankruptcy sale, the following discounts are offered:
50% discount on everything up to and including May 14.
75% discount on everything from May 15 up to and including May 19.
90% discount on everything from May 20 up to and including May 21.
In the event of any sale of fixtures, the price stated in the respective store applies; no additional discount applies to fixtures.

Are you selling store fixtures, such as sewing machines and furnishings?
Answer: During the course of the sale, we may sell fixtures, furnishings, and sewing machines. In that case, the fixtures for sale will be price-marked directly in the stores. We cannot yet answer from which date it may be possible to purchase fixtures. Our intention is to update the information here when a decision has been made regarding a possible sale of fixtures.

What applies to warranties and complaints from before the bankruptcy?
Answer: Warranties and complaints from before the bankruptcy on April 25 are not accepted in JC’s stores. For complaints regarding defective products, you may try contacting the manufacturer of the defective product directly. You may also submit a claim directly to the bankruptcy estate, which will treat acceptable warranty and complaint matters as unsecured claims according to law. The chance of recovering part of an unsecured claim is often very limited. Email your claims to [email protected] together with the receipt for the purchased product and photographs of the defect that forms the basis for the complaint. Also include your name and full address in the email.

I made an online purchase but have not received my item, or I returned an item purchased online but have not received my money back. What applies?
Answer: Online sales were shut down before the bankruptcy. If you have a claim, e.g., that you have paid for an item you have not received or returned an item but have not received a refund, you may submit a claim to the bankruptcy estate to recover your money. The claim will be treated as an unsecured claim according to law. The chance of recovering part of an unsecured claim is often very limited. Email your claims to [email protected] together with the receipt for the purchase and proof that the item has been returned. Also include your name and full address in the email.

Where will Crocker be sold after the stores close, and what will happen to the stores?
Answer: We cannot provide an answer to this at present. We are doing our utmost to ensure that Crocker continues to be sold and that the stores continue to operate in some way. Please visit www.carler.se/nyheter, where we aim to publish information.

What applies to me as a consumer in connection with JC’s bankruptcy?
Answer: It depends on what claims you have against JC, for example, whether it concerns a warranty matter or an unused gift card. The Swedish Consumer Agency has certain information about JC’s bankruptcy at the following link:
https://www.hallakonsument.se/aktuellt/2019/kladkedjan-jc-har-gatt-i-konkurs—har-ar-dina-rattigheter/